Responsible Gaming
Our Commitment to Responsible Gaming
At Cheltenham Leisure Development, we believe that gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online casino games.
Please gamble responsibly and within your means. If you think you may have a problem with gambling, help is available.
Age Verification
All players must be at least 18 years old or the legal age for gambling in their jurisdiction to use our services. We conduct strict age verification checks during account registration and may request additional documentation to confirm your age at any time.
If you are under the legal age, please do not access or use our site. Parents and guardians are encouraged to implement parental controls to prevent underage access to gambling websites.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to win back money
- Hiding your gambling activity from family or friends
- Neglecting work, education, or family responsibilities due to gambling
- Borrowing money to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Gambling to escape problems, stress, or negative emotions
- Failed attempts to cut down or stop gambling
- Lying to others about the extent of your gambling
- Jeopardizing relationships, jobs, or educational opportunities
If you recognize any of these signs in yourself or someone you know, seek help immediately.
Self-Help Tools & Player Protections
We provide tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose within a given timeframe
- Session Limits: Restrict the duration of your gaming sessions
- Reality Checks: Receive regular notifications during play to remind you of the time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access to our site
To activate any of these tools, visit your account settings or contact our customer support team. These tools are free and confidential.
Seek Professional Help
If you are struggling with problem gambling, professional support is available. The following organizations offer free, confidential advice and treatment:
United Kingdom
- GamCare: Free counselling and support for problem gamblers and their families
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free and confidential) - GamStop: The national self-exclusion scheme for online gambling in Great Britain
Website: www.gamstop.co.uk
Allows you to self-exclude from all licensed online gambling operators - Gamblers Anonymous: Free peer support and 12-step recovery programme
Website: www.gamblersanonymous.org.uk - National Problem Gambling Clinic: NHS-funded specialist treatment
Website: National Problem Gambling Clinic
International Support
- Australia: Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
Website: www.responsiblegambling.org - United States: National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Take Action Today
If you believe you have a problem with gambling, please reach out for help immediately. You are not alone, and support is always available. Contact one of the organizations listed above or speak with someone you trust.
Remember: Gambling should be fun and entertaining. If it stops being enjoyable, it's time to seek help.
Last updated: 2026. Cheltenham Leisure Development is committed to responsible gaming. For more information about our policies, please contact our support team or visit our main website.